Faq
(Frequently Asked Questions)
Can I just turn up?
Yes, of course. The FIX I.T. sessions are not classes. You can turn up at any point when we are open and you don’t need to make an appointment
What should I bring?
Bring the equipment you are having trouble with and its power lead or supply. There is no need to bring standard cables, keyboards or screens. Always bring your equipment along, we get frustrated just talking about hypothetical solutions to your problems when we could be actually fixing them there and then
Why do you charge so little?
GO-To FIX I.T. is non-profit initiative run by volunteers and supported by The Roy Fletcher Centre. Everyone involved enjoys helping and supporting our local community.
I am not very good with computers, will you still help me?
Yes. You are exactly the kind of person we want to help. Don't be nervous, your computer will never leave your side and wherever possible, we try to get you to do as much as you can. We believe that this is the best way for you to learn how to sort out your own problems next time.
I have a desktop computer, can I bring it?
Yes. You just need to unplug the cables from the back (remembering where they go) and bring the base-unit (the main box). You don't need to bring your screen, keyboard or other peripheral devices unless they have unusual connections. Phone ahead in advance if you need assistance with unloading equipment in our entrance bay.
Do I need to backup my data before I come?
No. We are here to help you protect (and even recover) your data and to help you understand the different locations where it is stored.
Is there a car Park at The Roy Fletcher Centre?
There is no dedicated car park but there is an entrance bay for dropping off equipment. Let us know in advance if you need assistance. There is pay-and-display parking in the streets around The Roy Fletcher Centre and the nearest car parks are at Barker Street and St. Chad's Church.
What else might I need?
Make sure you are aware of any login details or passwords that you may need. Backing-up your data before your visit can save us a lot of time but we will always protect (or recover) your data and help you understand the different locations where you have stored it.
Ever since Windows did an update... I'm being bombarded by adverts... I can't get into my email... My computer will not switch on... My computer is slow... I can't print anything... I want to transfer my photos... I want to backup my data... I've lost my documents... |
My phone contacts have gone... I can't connect to the internet... I think I have a virus... I've forgotten my password... My laptop doesn't work anymore... My @ and " keys are the wrong way round... I want to store things in the cloud... What sort of phone/tablet should I buy...? My phone/tablet isn't charging... |