The FIX I.T. Team
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Kate and Peter brought in their laptop, unable to launch any of the Microsoft Office applications (Word, Excel, etc.)
Kate's Microsoft Office applications had become corrupt and we suspected that the problem had been caused by invasive anti-virus software and dubious 'cleaning and performance-boosting' software.
We removed the questionable software, un-installed the Office applications, then re-installed the Office applications, leaving Kate with a fully-functioning PC.
Kate uses the Microsoft Office applications to produce a newsletter for a large community organisation and was very grateful to be back up and running so quickly.