The FIX I.T. Team
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New visitor Jenny arrived with her laptop which wasn't charging and occasionally switching itself off
We checked Jenny's power supply unit and found it to be fully functional. Further investigations proved that her laptop's battery was on its last legs (which is quite common a few years down the line).
We helped Jenny locate a replacement battery for her Dell Inspiron 1545 for £16 from Amazon which she was quite happy to order there and then.
Jenny had also brought an external hard drive with the intention of backing up her data. We showed Jenny how to use the Windows 10 backup routine (Control Panel->System and Security->Back up and Restore) to perform this duty automatically.