The FIX I.T. Team
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Volunteer James gave Amelia's smartphone a good service and freed-up as much space as possible by deleting unwanted apps and transferring photographs and music to her laptop. Volunteer Mike S gave Amerlia's laptop a good service by deleting spyware/adware infections and removing the unnecessary anti-virus applications that were significantly slowing down the computer.
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Volunteer Brandon came to the rescue by showing Ian some of the various ways of checking email. Most people these days do this via a webpage, by using their browser (Microsoft Edge, Google Chrome, Safari, etc) to log into the webmail interface of their email provider (e.g. Hotmail, Gmail, BT Internet, etc). People who mainly use just one computer sometimes prefer to use an email client program (e.g. Microsoft Mail, Microsoft Outlook, Mozilla Thunderbird, etc) as a more robust method.
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Brian wishes to share his photographs between his two tablet devices. This is achievable using cloud storage. We configured Brian's Android tablet to make use of free cloud storage via Google Drive but ran into some hurdles with the iPad. Brian's AppleID account had been locked, rendering him unable to install apps (like Google Drive). Brian hadn't written down his AppleID password, so we showed him how to reset it. Unfortunately, Brian hadn't written down the password for the email account he had registered to his AppleID. Next week, Brian will return with some more information and we will help him reset his email password, so that he can reset his AppleID password, so that he can once again install apps onto his iPad.
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Ian and Cindy brought in their laptop and tablet which had both been in hibernation for some time.5/17/2018 Volunteer Mike R revived Ian's laptop, updated it, and gave it a general health-check while volunteer James assisted Cindy in getting to grips with the tablet and demonstrated the basics, like how to connect to a wi-fi network, check email and watch catch-up television.
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Thank you to all those who donate unwanted I.T. equipment to Omega. We completely wipe such equipment, recondition it, and redistribute such items to any worthy cause or individual. If you can make genuine use of such equipment, please call in to I.T.Free and we'd be happy to help.
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Jack had already purchased a new battery for the smartphone. We tried charging using different power sources and leads but came to the conclusion that the phone itself was faulty. We had to advise Jack that his phone couldn't be repaired but at least we were able to save him further expense in trying.
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Roger's slow performance was due to the (unintentional) installation of spyware (advert-generating software). Spyware doesn't do anything sinister or damaging but it does introduce additional and unwanted adverts and typically slows computers down (often in the hope of getting the owner to pay for a quick fix). We removed Roger's spyware applications and removed unnecessary 'start-up' applications to return his laptop to maximum performance. One of the best free spyware removal programs currently available is ADWCleaner by Bleeping Computer/MalwareBytes.
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We speeded-up Richard's laptop with a general service and clean-up and he was grateful to have a few more year's use without having to consider buying a new one.
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Volunteer Mike R explained the methods, advantages and implications of storing files in the cloud and how to access such files from other computers and devices.
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