The FIX I.T. Team
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We helped Kim set up and configure her new laptop the way she wanted it at no cost (a service priced at £70 by computer retailers) and she saved a further £250 by using free anti-virus software by Microsoft and other free alternatives to commercial software.
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June's iPad wouldn't update automatically over a wi-fi connection, so we hooked it up to a PC using Apple's iTunes software and performed the upgrade using a cable. June was thrilled to finally have her iPad bang up to date.
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New I.T.Free volunteer Mike R did an incredible job of reinstalling compatible sound card driver software to resolve Helen's problem. Helen was once again able to watch all her favourite television programmes using the catch-up TV services.
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Mark visited I.T.Free to create an email account, do some internet research and start using eBay.3/15/2018 Mark also brought in a printer which unfortunately was beyond economic repair. Mark's broken printer was an old parallel port type printer and we reassured him that if he were to buy a new USB type printer (approx. £25) we would make sure it works with his Windows XP desktop computer. We assisted Mark in creating a new free Google email account (Gmail) and he refreshed his memory of using eBay by looking for a music instrument that he had wanting for some time. Mark is unsure whether he needs access to the internet at home so for the time being he is going to continue his online activity by visiting the library and returning to I.T.Free.
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We removed the fraudulent software using the wonderful (free) AdwCleaner program from Malwarebytes. We also released Marilyn from her McAfee subscription (saving her £35) and reactivated her in-built, free anti-virus protection from Microsoft. Marilyn was extremely grateful for the help and advice.
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We solved Penny's problem by installing a third-party keyboard app but due to the persistence of the 'Google keyboard has stopped' messages, we decided to perform a factory reset on Penny's smartphone. After restoring Penny's data, settings and apps, her phone was happy and responsive once again.
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After a great deal of investigation, we were able to determine that Lana's Fitbit Alta wristband was not 'talking Bluetooth'. We needed to reset the wristband but couldn't do so without the charging module which unfortunately hadn't been brought along. We provided Lana with a printed copy of the instructions for resetting her Fitbit for when she returned home. If this doesn't flush out the problem, Lana will unfortunately need to replace her health tracker.
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Brian returned with his iPad for more practice on how to search for information on the internet.3/8/2018 Brian's time this week was limited due limited iPad battery charge. Nevertheless, he completed all the research questions set by quiz-master Brandon about The Silk Road. Next week's topic is going to be The Great Wall of China.
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The main cause of Matthew's poor netbook performance was McAfee anti-virus software. James removed this application together with a few unnecessary start-up applications and Matthew left happily with a responsive and productive machine again. Matthew's hard drive was also making a sound like ducks in a distant farmyard (which is not a good prognosis). As Matthew has another old laptop destined for the bin, he is going to return another time and we will transplant the hard drive from the deceased laptop into his netbook so that he doesn't need to worry about data loss in the future.
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Thank you to those that braced the elements and came along. Most importantly, thank you to Brandon for snow-ploughing his way along the M54 to bring his home-made chocolate brownies. All preparations have now been made for Omega's 10th Anniversary charity concert, Ten Up, on Saturday 3rd March 2018. We hope the snow doesn't affect our well-made plans.
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